Mbi33 Privacy Policy
Updated: January 2026
This Privacy Policy explains how mbi33 collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. By registering for or using mbi33 services, you agree to the practices described in this policy. We are committed to keeping your privacy intact and handling your information with transparency and responsibility.
1. Information We Collect
Mbi33 collects several categories of information from users to deliver a safe and effective service. The information we collect includes:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and identification details needed for identity verification. This information is used to verify your eligibility as a user and to keep your account secure.
Device & Browser Information
We automatically log technical information when you access the platform, including device type, operating system, browser type, IP address, and session log data. This information is used to resolve technical issues and improve the user experience.
Payment Information
All transactions are conducted in Malaysian Ringgit (MYR). We record deposit and withdrawal transaction histories for financial compliance and verification purposes. Card details or bank account information are processed through secure third-party payment providers and are not stored directly by mbi33.
Cookies & Usage Data
The mbi33 platform uses cookies and similar tracking technologies to remember user preferences, maintain login sessions, and analyse how users interact with the site. This usage data helps us improve the platform's interface and content.
2. How We Use Your Information
Information collected by mbi33 is used for the following purposes:
- Processing user registration, identity verification, and account management.
- Processing MYR deposits, withdrawals, and other financial transactions.
- Providing customer support and addressing enquiries or complaints.
- Sending updates, promotions, and account-related notifications — provided the user has consented to receive such communications.
- Ensuring platform security and detecting fraudulent or unauthorised activity.
- Complying with applicable legal and financial regulatory requirements in Malaysia.
- Improving platform features and content based on usage patterns.
Mbi33 will not use your personal information for any other purpose without first obtaining your explicit consent.
3. Cookies & Tracking
The mbi33 platform uses several types of cookies to ensure a smooth and secure user experience:
- Session Cookies: Used to maintain your login status throughout an active session. These cookies are deleted automatically when you close your browser.
- Preference Cookies: Saving preferences such as your display language and interface settings for future visits.
- Analytics Cookies: Helping us understand how users navigate the platform so we can improve its layout and content.
You can set your browser to block all cookies or to notify you when cookies are sent. However, some parts of the mbi33 platform may not function properly without active session cookies. Continued use of the platform is considered consent to the use of cookies as described here.
4. Data Storage, Security & Information Sharing
Storage & Security
All personal user data is stored on servers protected by SSL encryption and strict technical security measures. mbi33 limits access to personal data to only the staff or systems that require it to carry out service functions. We conduct regular security reviews to ensure the ongoing integrity of user data.
User data will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required under applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
Sharing with Third Parties
Mbi33 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Third-party payment providers who securely process your MYR transactions.
- Government authorities or law enforcement bodies where required under Malaysian law.
- Technical service providers that support platform operations, bound by strict confidentiality agreements.
All third parties involved are required to handle user information to a security standard equal to or higher than our own.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a registered mbi33 user, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request a correction to any inaccurate or incomplete information in your account.
- Deletion: You may request the deletion of your personal information, subject to legal obligations that require us to retain certain records.
- Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time.
To exercise any of the rights above, please contact the mbi33 support team via the email address listed below. We will process your request within a reasonable timeframe.
Changes to This Privacy Policy
Mbi33 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via a notice on the platform or through their registered email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: [email protected]. You may also refer to the FAQ for more information on account privacy and security.
Your Privacy, Our Priority
Create your mbi33 account with confidence, knowing your information is protected. Have questions? Visit our FAQ page or log in to manage your account privacy settings.